Support Services

Friday, May 11, 2012

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Support Services

Last Updated on Tuesday, 21 June 2011 16:46

The Support Services Unit of the Atascadero Police Department includes six Support Services Technicians (SST's) or Dispatchers, one SST Lead Technician, and one SST Supervisor. The Support Services Unit receives and dispatches all emergency 911 and non-emergency calls for assistance, including requests for police, fire, and emergency medical personnel.

Professionalism and providing quality and responsive customer service under the most stressful conditions are the goals of the Support Services Unit. The SST is the first point of contact with the Department for most citizens when they are most in need of help or information.

All the SST's are certified emergency medical dispatchers who are capable of providing emergency medical care instructions for the ill or injured until the arrival of emergency medical personnel at the scene. As an example of their versatility, SST's also process Department records and reports and assist citizens with information at the front desk in their "spare" time between answering the telephone and dispatching emergency personnel. Given the high volume of calls for assistance and radio transmissions from police and fire units, that "spare" time becomes a rare commodity.

If you are interested in more information on the functions of the Support Services Unit, contact Support Services Supervisor Ann Jutras at 805/470-3206 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .